Common questions

Will we be charged when our trial is up?

No. We don't ask for your credit card up front, so you'll only be charged when you decide. If you want to continue after your trial, you can select a plan. 

Are there any setup fees?

Nope! There are no setup fees. if you need a boost to go live, get help from Blackbell experts. You can also find and order professional services from our marketplace of Blackbell certified partners, built with Blackbell Connect.

What are the transaction fees ?

Blackbell charges transaction fees for each order related to online payments. Those fees depend on your plan. You will be charged an additional payment fee of 2.9% + 30 cents used to process your customers’ credit cards. 

Can I create a multi vendor marketplace ?

Yes, you’ll need to select the marketplace plan. You can create up to 125 internal pages. That being said, you can invite an unlimited number of suppliers - their pages do not count in your pages limit.

Can we cancel at any time?

There's no minimum contract for Blackbell — cancel at any time without penalty or hassle. 

Is this website built on Blackbell?

Yes. If you are reading this, you are on a Blackbell page. It is built with Blackbell. We even pay for our plan just like you would. We use Blackbell to manage, to sell Blackbell, to run our certified partners marketplace and to sell their services.

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