Use a Business Management Software for your cruise services

Blackbell is the greatest way manage your business

About us

Watch your cruise business grow with Blackbell, discover our intuitive business management software.

Create your cruise business' website with an intuitive website builder and sell your cruise services online. 
Manage your content, orders, payments, personal calendar and customer support on-the-go with a mobile app.

Take control, upgrade your business, and deliver a world-class experience to your customer.
All of this, for just $5 a month.

Build a website for your business - even if you're a tech newbie

Our content management system has been carefully created so that it is easy to use for just about anyone, and we’re sure that includes you. 

Use one platform - create your cruise business website and manage it. 
Dazzle your customers with a slick presentation, courtesy of Blackbell.

  • Get your own cruise business' website with a branded URL.  
  • Create your pages or use our templates for guidance. 
  • Add text, images, videos, calendars and pdfs. 
  • Add and customise your services.
  • Enable a multilingual website  
  • Translate your content into different languages yourself or by using the integrated Google artificial intelligence one-click translate service.      

Trusted by businesses in 20 countries

Manage your entire business, wherever you are

With the Blackbell app, you can be on-the-go while operating your cruise business, incredible right? 
 
  • View and accept customer’s orders, send quotes, collect payments and refund charges
  • Add and Edit your content, homepage and services
  • Service your customers with an integrated chat, create and send payment links
  • Assign orders to team members, chat and elaborate an plan of action.
  • View and create discount coupons
  • Manage your influencer campaigns
  • Access your app settings
 
The Blackbell app is available on IOS and Android

Make it your own

Custom Mobile App, Domain and Branding 

Blackbell allows you to create your very own IOS or Android app. - Your cruise business' website will merge into an app that your customers can find on the Apple App Store or on Google Play and from which they will be able to book your services. Or you can also skip the complications and use our native app Blackbell app where your customers will be able to find your platform.
 
Register your own domain name - Give a professional and slick look to your cruise business. By buying your domain name with Blackbell, skip the technical configurations and get your own .com website in just a few clicks, we'll do the work for you.
 
Or connect an existing one - If you already own a domain but want to use Blackbell, you can easily connect your Blackbell platform to your domain.
 
Master your business branding and make your website feel like you - upload your own logo and customize your look and feel with a palette of colours and the possibility to change theme and size of content.



Create a perfect booking flow with Blackbell

Blackbell gives your service building a unique level of sophistication and efficiency - There’s no one like us.
 
We have plenty of intuitive tools for you to create the perfect booking flow for your cruise services.

Add booking steps when creating a service:
  • Demand information from your clients with checkboxes, quantity pickers and text boxes, make these fields mandatory or not. 
  • You can even add a location module where your customer can enter an address and a scheduling module where the customer can pick amongst pre-defined availabilities. 
  • If you need your client to communicate pictures with you, they can also upload images as part of the booking flow. 
  • And once the booking is done, you can capture your client’s signature.
 
As you experience with selling your service online, you might want to tweak around the requirements of your booking steps to make your life easier. Edit your requirements in a couple of clicks from any device at any time - no need to be a coding genius.
 
 

Your time is essential - Make sure you manage it like a pro

The Blackbell business software has an integrated calendar so that you can keep an eye on your bookings/meetings.
 
Give us your availabilities
Let Blackbell know when your cruise services are available and it’ll do the work for you - Simple rules made with a simple set-up.
 
Display real-time availabilities
Your clients will be able to see when your cruise services available and book instantly, no hassle.
 
Define your own rules 
Set buffer times before/after bookings. Set daily limits, slot limits and minimum notice for booking.

It’s never been so easy to get paid

Get paid on-the-go with Blackbell

Generate links to request payment from your customer for your cruise services. Your client will then be notified by email and can add their payment details and process their order in less than 60 seconds
 
Get paid by quote. If a customer requests a particular service, come back to them with a quote that they can easily accept or reject.
 
Set up recurring payments and subscriptions. The days of chasing down clients, taking cards over the phone, or re-entering the same info month after month are over. If your client trusts in your services, he can simply set up a recurring subscription. It’s billing made simple.
 
We’ve also enabled a ‘Balance’ feature for you to track how much you have in your Blackbell account that you can withdraw with Transferwise or Stripe, and see in real time the money that will come into your account. You can even set a schedule for your pay-outs.

Promote your services

A business software unlike any other, Blackbell will help you promote your cruise business. 
Engage previous and future customers, create marketing campaigns and sell via marketplaces.

Coupons - Create discount codes for your customers with plenty of options to choose from on their type, amount, and the targeted services and customers. Share these coupons to the audience of your choice via different tools (we recommend our email campaigns). On your interface, see your active and expired coupons as well as the customers who have redeemed the coupon. 

Email Campaigns - Select previous customers who have booked or ordered your cruise services and send them marketing emails.

Influencer Campaign - Create and launch a social media affiliate campaign.

Join one of the Marketplaces built on Blackbell - Increase your market reach by using nearby Blackbell Marketplaces to sell your cruise services. Select the page you would like to submit to that marketplace, and once your application is validated, you will start receiving bookings through that marketplace into your inbox.

A business can't always thrive without teamwork

Start working together effectively and increase productivity.
Invite your team members to access the interface of your Blackbell business management software.
 
Get your team together. - Choose what part of your cruise business they can access, whether they are an admin, take care of billing, edit content, manage customer service or/and process orders. For example, if you want to involve your accountant, simply give her permission to access Admin and Billing features and he will receive all invoices by email. If you want to add a employee, simply give him access to orders and customer service. 

Get your team members to receive notifications about particular actions – they will get alerts through email or push notification.

Chat easily with team members – we’ve created an interface for your team to share thoughts and notes and we’ve called it private team notes. There, you can chat about an existing order and bring together a plan of action.

The back office is available in multiple languages, should your team come from all over the world.


Successful sales start with clear and instant communication

Blackbell allows you to communicate like never before
 
  • Live Chat - you can add a live chat option to your website and communicate with visitors and customers in real time, answering any queries.
  • See all your messages in your mailbox and set the priority of the messages to be handled.
  • Read receipt - See when your messages have been read by your customer.
  • Set automated replies and reply to a message with saved replies to save time.
  • Connect your Blackbell to your Slack account to get notified of new orders, new conversations and new customers via Slack. Respond to queries super fast from the app you already have open all day anyway.
  • Get payment receipts to your customer directly.

Be there for your customer like never before

The Blackbell business software will get you to a whole new level of brilliance in customer service

Chat with your customer in real-time on the web or on your smartphone with our chat feature. Answer any questions or issues instantly and use saved responses to reply to frequently asked questions.

Look at your customer profiles to know exactly who you are dealing with and how to best serve them. Every time a customer uses your Blackbell platform, his actions (visits, chats and orders) are automatically compiled onto his customer profile.

Customers will receive notifications over email or push as per their settings about status of orders, subscriptions, refunds, messages and quotes. 
We send the confirmation emails for you and save your valuable time.  

Know your customer, tailor your service, give him efficiency and transparency.

Get feedback on how you’re doing

We measure how well you’re using Blackbell and tell you how you can improve. 

A higher score means more sales and happier customers, trust us, we’ve got the data. 
Improve your score to improve your business. It's that simple.
 
You can also access the most accurate information about traffic and usage directly from your back-office interface. 
 ✓ Number of visitors
 ✓ Number of returning visitors
 ✓ Country of origin of visitor
 ✓ Average time spent on platform

Easily analyse your data and optimise your content accordingly, offer the most relevant user experience possible.

You can also track your revenue
 ✓ Total revenue 
 ✓ % of those who booked
 ✓ # of those who booked
 ✓ Average booking amount
 ✓ View by period: by day, week, month, custom period
 ✓ Most booked services
 ✓ Biggest revenue generators
 ✓ Biggest spenders 

Get a little something back when you tell your friends about us

For every new paying customer that you refer, you will earn 20% of their Blackbell subscription and the business using your coupon code will get 25% off their monthly subscription for 4 months.
You’ll get paid instantly via your Blackbell app every time a business you referred is charged for their monthly or yearly subscription.
 
Spread the love ❤

We’ll be here to help, every step of the way

The Blackbell team is here for you. 

We have a live chat support integrated to our website, should you have any questions before subscribing. And a chat support integrated to your Blackbell back office, where we will answer any issues instantly.  

For you to learn how to create your Blackbell platform, we have also carefully created a help section on our website with targeted articles and a search bar for you to find whatever you might need. Tutorial videos are also available. 

Should you need more help with all the technical jargon, or should you not have time to build your own platform, we will happily link you with one of our Blackbell Experts who will do the work for you.

For your safety and security

Blackbell helps you to stay on top of your cyber legality and security.
 
GDPR & Privacy
  • Custom your privacy terms - Upload your own terms of service. Add them to log-in forms and enable click-to-accept.
  • Cookie Consent box - Add a cookie consent box to your website.
  • Customers’ rights - Blackbell compiles with GDPR. Contact us for more info.
  
Data Export 
  • Export your content – Restore your website in seconds by importing a backup file.
  • Export your customers – Never loose your customer profiles.
  • Export your orders – Keep a history of all orders safe.
 
Cloud & Security
  • Hosting – Your Blackbell plan includes hosting so you don’t have to worry about it. Your content will load quickly from anywhere in the world.
  • Cloud Storage – We allows you an unlimited fair usage of storage in our optimized content cloud. Talk to us if you need more than 4GB.
  • HTTPS Everywhere – We protect the safety and security of your business and customers by maintaining an SLL certificate.

On their own, theses tools would cost:

Website builder & hosting $29 / month
Services form builder $39 / month
Online payments $29 / month
Recurring subscriptions $49 / month
Coupons $29 / month
Live chat & CRM $29 / month
Orders manager $79 / month
Mobile manager $99 / month
Total $382 / month

With Blackbell, these tools cost:


$4 / month

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