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Small business e-commerce software

Simple fully-rounded solution for small businesses

🎓  Small business

With Blackbell, you can create an online platform with a personified domain name on which your customers are able to swiftly order your services or products.

Allow them to subscribe to plans, to choose slots from your real-time schedule as well as chat easily with you and your team. You can send them quotes, payment links and broadcast messages in a few quick clicks from any device.

Safely sell services and products via Blackbell, see your balance increase, and schedule payouts to your bank.

🎓  Website

  • Your website is made of pages.
  • Your homepage is the most important of these pages
  • A page is made of content blocks, organized one after the other
  • Blocks may consist of: text & images, videos, pdfs, online shop items...

Want to learn more? Watch a video

🎓  Website: Navigation

  • Your website’s domain name may be customised
  • You can create a navigation menu in the top bar of your website
  • Link to pages within your website using block types "Featured page" or "Top Three" or "Group of Pages" and outside pages using "Link" block
  • In all blocks, create clickable text by selecting the text and choosing "Add Link"

Want to learn more? Watch a video

🎓  Online Shop

  • Your customers can order items and book services from your online shop.
  • You can offer services, ask to fill in forms as well as sell products
  • Each item in your online shop has a unique page
  • For each item, set settings in Pricing & Setup

Want to learn more? Watch a video

🎓  Online Shop: Services & Forms

  • Services & Forms have 2 parts: description and booking steps
  • Customise your description page with blocks: image, text, image gallery
  • Set booking steps with dropdowns, delivery address, calendar... & customise to submission flow in Pricing & Setup
  • Add multiple services and forms to one page using ‘Services & Forms’ block

Want to learn more? Watch a video

🎓  Online Shop: Products

  • Products have 1 part only: description ( no booking steps )
  • A simple ‘add to basket’ style product
  • Customize order flow, online / offline billing
  • Demand reviews from customers and publish them (Also available for services)

Want to learn more? Watch a video

🎓  Calendars

  • Your customers can schedule services as per your calendars availability
  • They will be able to choose from slots you have created (for appointments, etc.)
  • Set calendars settings: event duration, blocked dates & times, max per slot...
  • Events reminders for you and customers are automated

Want to learn more? Watch a video

🎓  Plans

  • Create plans to capture recurring subscriptions every Day, Week or Month availability
  • Customers will subscribe by ordering a service linked to a plan in its settings
  • The subscription will start at the scheduled date of the service after order confirmation
  • View and manage subscriptions: upgrade, downgrade or cancel

Want to learn more? Watch a video

🎓  Coupons

  • Create coupons to offer discounts on services or products
  • Customers will subscribe by ordering a service linked to a plan in its settings
  • Set coupon settings: expiration date, max per user, discount amount
  • See a list of customers who have redeemed it

Want to learn more? Watch a video

🎓  Customers

  • Customers can create a secure account online when they finalise their order
  • A customer account includes: name, email, credit cards, addresses
  • Logged in users can see previous orders, chat messages, broadcasts
  • Set welcome emails for new sign ups or get alerted

Want to learn more? Watch a video

🎓  CRM

  • Create labels to place your customers into different categories
  • View contact information, orders, payments & chats in customer profiles
  • View data about customers: last visits, number of visits, last online...
  • Import or export your customers’ information via CSV.

Want to learn more? Watch a video

🎓  Broadcasts

  • Send broadcast messages to customers via email or push notifications on their device
  • Customers will also see the message in their account on your website
  • Target one customer, all customers, or some with tags
  • Track data on how customers have interacted with your message (opened, clicked...)

Want to learn more? Watch a video

🎓  Orders

  • Customers can order your online shop items & services
  • You will get alerted via email, push notifications or Slack 
  • Orders status are initially pending - switch status to processing, confirmed or declined
  • Each order includes: status, customer, order details, payments, chat and more

Want to learn more? Watch a video

🎓  Orders advanced

  • Create saved replies, sent manually or automatically in the chat about the order
  • Confirm orders manually or set your online shop items to be automatically confirmed
  • Customers will be able to track the status of their orders as you update it
  • Confirmed orders including a service with calendar are auto added in your schedule

Want to learn more? Watch a video

🎓  Jobs

  • Jobs help you track the delivery of your orders or manual tasks
  • Update status, edit description and review workflow notes related to items ordered
  • Set jobs to be auto created for each confirmed order
  • Assign jobs to team members

Want to learn more? Watch a video

🎓  Chats

  • Create chat group to allow customer chats
  • Add team members to chat groups
  • Define ON / OFF hours for the chat groups
  • Chats include read receipts

Want to learn more? Watch a video

🎓  Payments

  • Capture payments when confirming orders
  • Refund payments
  • Each payment increases your Blackbell balance
  • Withdraw balance manually or automatically to your Bank Account

Want to learn more? Watch a video

🎓  Payments Links

  • Request payment by sending a link to a customer via his profile or order chat
  • It will create a new order in the CMS with status ‘Waiting for quote approval’
  • The customer will receive an email to approve the requested payment
  • Once the quote is approved, you will get notified and can confirm the related order

Want to learn more? Watch a video

🎓  Recurring Payments

  • Subscriptions will automate the capture of payments
  • You and your customer will be notified of successful or failed payments
  • A subscription with 4 failed retries will be cancelled automatically
  • View and Manage Subscriptions, cancel them or change plans

Want to learn more? Watch a video

🎓  Payments payouts

  • See your past and scheduled payouts to your bank and stripe
  • Stripe payouts are instant, bank payouts take few days
  • Track status in real time for bank payouts
  • You will get notified of each status change via email or push notification

Want to learn more? Watch a video

🎓  Customers notifications

  • Customers will receive notifications automatically through email or push notifications on their device
  • Notifications include: orders status change, payments and refund, new messages, broadcast message & event reminders
  • Set a reply to email in your settings so that customers can contact you about the notification
  • Each email includes a link which allows customers to auto-login to their account

Want to learn more? Watch a video

🎓  Blackbell Mobile app

  • Manage orders, payments, chat with customers
  • Edit your content on-the-go
  • View customers, save to phone contacts & send payment links
  • View your Blackbell balance and trigger payouts

🎓  Settings

  • Edit your personal settings
  • Edit your Blackbell account settings (Platform design, languages, terms, export backup…)
  • Update your Blackbell subscription

Want to learn more? Watch a video

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