Blackbell will get you to a whole new level of brilliance in customer service
Chat with your customer in real-time on the web or on your smartphone with our chat feature. Answer any questions or issues instantly and use saved responses to reply to frequently asked questions.
Look at your customer profiles to know exactly who you are dealing with and how to best serve them. Every time a customer uses your Blackbell platform, his actions (visits, chats and orders) are automatically compiled onto his customer profile. This way, when a customers contact you, you are able to see their history, the pets they have already put in your care, and how frequently they use your services.
Customers will receive notifications over email or push as per their settings, about status of bookings, subscriptions, refunds, messages and quotes.
We send the confirmation emails for you and save your valuable time.
Know your customer, know his pet, tailor your service, give him efficiency and transparency.