🎓 Small business
With Blackbell, you can create an online platform with a personified domain name on which your customers are able to swiftly order your services or products.
Allow them to subscribe to plans, to choose slots from your real-time schedule as well as chat easily with you and your team. You can send them quotes, payment links and broadcast messages in a few quick clicks from any device.
Safely sell services and products via Blackbell, see your balance increase, and schedule payouts to your bank.
Allow them to subscribe to plans, to choose slots from your real-time schedule as well as chat easily with you and your team. You can send them quotes, payment links and broadcast messages in a few quick clicks from any device.
Safely sell services and products via Blackbell, see your balance increase, and schedule payouts to your bank.
🎓 Website
- Your website is made of pages.
- Your homepage is the most important of these pages
- A page is made of content blocks, organized one after the other
- Blocks may consist of: text & images, videos, pdfs, online shop items...
Want to learn more? Watch a video
🎓 Website: Navigation
- Your website’s domain name may be customised
- You can create a navigation menu in the top bar of your website
- Link to pages within your website using block types "Featured page" or "Top Three" or "Group of Pages" and outside pages using "Link" block
- In all blocks, create clickable text by selecting the text and choosing "Add Link"
Want to learn more? Watch a video
🎓 Online Shop
- Your customers can order items and book services from your online shop.
- You can offer services, ask to fill in forms as well as sell products
- Each item in your online shop has a unique page
- For each item, set settings in Pricing & Setup
Want to learn more? Watch a video
🎓 Online Shop: Services & Forms
- Services & Forms have 2 parts: description and booking steps
- Customise your description page with blocks: image, text, image gallery
- Set booking steps with dropdowns, delivery address, calendar... & customise to submission flow in Pricing & Setup
- Add multiple services and forms to one page using ‘Services & Forms’ block
Want to learn more? Watch a video
🎓 Online Shop: Products
- Products have 1 part only: description ( no booking steps )
- A simple ‘add to basket’ style product
- Customize order flow, online / offline billing
- Demand reviews from customers and publish them (Also available for services)
Want to learn more? Watch a video
🎓 Calendars
- Your customers can schedule services as per your calendars availability
- They will be able to choose from slots you have created (for appointments, etc.)
- Set calendars settings: event duration, blocked dates & times, max per slot...
- Events reminders for you and customers are automated
Want to learn more? Watch a video
🎓 Plans
- Create plans to capture recurring subscriptions every Day, Week or Month availability
- Customers will subscribe by ordering a service linked to a plan in its settings
- The subscription will start at the scheduled date of the service after order confirmation
- View and manage subscriptions: upgrade, downgrade or cancel
Want to learn more? Watch a video
🎓 Coupons
- Create coupons to offer discounts on services or products
- Customers will subscribe by ordering a service linked to a plan in its settings
- Set coupon settings: expiration date, max per user, discount amount
- See a list of customers who have redeemed it
Want to learn more? Watch a video
🎓 Customers
- Customers can create a secure account online when they finalise their order
- A customer account includes: name, email, credit cards, addresses
- Logged in users can see previous orders, chat messages, broadcasts
- Set welcome emails for new sign ups or get alerted
Want to learn more? Watch a video
🎓 CRM
- Create labels to place your customers into different categories
- View contact information, orders, payments & chats in customer profiles
- View data about customers: last visits, number of visits, last online...
- Import or export your customers’ information via CSV.
Want to learn more? Watch a video
🎓 Broadcasts
- Send broadcast messages to customers via email or push notifications on their device
- Customers will also see the message in their account on your website
- Target one customer, all customers, or some with tags
- Track data on how customers have interacted with your message (opened, clicked...)
Want to learn more? Watch a video
🎓 Orders
- Customers can order your online shop items & services
- You will get alerted via email, push notifications or SlackÂ
- Orders status are initially pending - switch status to processing, confirmed or declined
- Each order includes: status, customer, order details, payments, chat and more
Want to learn more? Watch a video
🎓 Orders advanced
- Create saved replies, sent manually or automatically in the chat about the order
- Confirm orders manually or set your online shop items to be automatically confirmed
- Customers will be able to track the status of their orders as you update it
- Confirmed orders including a service with calendar are auto added in your schedule
Want to learn more? Watch a video
🎓 Jobs
- Jobs help you track the delivery of your orders or manual tasks
- Update status, edit description and review workflow notes related to items ordered
- Set jobs to be auto created for each confirmed order
- Assign jobs to team members
Want to learn more? Watch a video
🎓 Chats
- Create chat group to allow customer chats
- Add team members to chat groups
- Define ON / OFF hours for the chat groups
- Chats include read receipts
Want to learn more? Watch a video
🎓 Payments
- Capture payments when confirming orders
- Refund payments
- Each payment increases your Blackbell balance
- Withdraw balance manually or automatically to your Bank Account
Want to learn more? Watch a video
🎓 Payments Links
- Request payment by sending a link to a customer via his profile or order chat
- It will create a new order in the CMS with status ‘Waiting for quote approval’
- The customer will receive an email to approve the requested payment
- Once the quote is approved, you will get notified and can confirm the related order
Want to learn more? Watch a video
🎓 Recurring Payments
- Subscriptions will automate the capture of payments
- You and your customer will be notified of successful or failed payments
- A subscription with 4 failed retries will be cancelled automatically
- View and Manage Subscriptions, cancel them or change plans
Want to learn more? Watch a video
🎓 Payments payouts
- See your past and scheduled payouts to your bank and stripe
- Stripe payouts are instant, bank payouts take few days
- Track status in real time for bank payouts
- You will get notified of each status change via email or push notification
Want to learn more? Watch a video
🎓 Customers notifications
- Customers will receive notifications automatically through email or push notifications on their device
- Notifications include: orders status change, payments and refund, new messages, broadcast message & event reminders
- Set a reply to email in your settings so that customers can contact you about the notification
- Each email includes a link which allows customers to auto-login to their account
Want to learn more? Watch a video
🎓 Blackbell Mobile app
- Manage orders, payments, chat with customers
- Edit your content on-the-go
- View customers, save to phone contacts & send payment links
- View your Blackbell balance and trigger payouts
Download Blackbell App for iOS
Download Blackbell App for AndroidÂ
🎓 Settings
- Edit your personal settings
- Edit your Blackbell account settings (Platform design, languages, terms, export backup…)
- Update your Blackbell subscription
Want to learn more? Watch a video
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