What's new

Our recent major product updates.

Private pages

August 3, 2020

Edit a page visibility to make it visible only to customers with specific labels. 

Hide the page to non-authorized customers or let them request access by submitting a form. 

Set you form as :
- Free to submit: Capture information and grant access after manual validation
- Paid access: Customers should pay a one-off charge to access the private page
- Paid Subscription: Customer should have an active subscription to access the private page

Send files to customers

July 6, 2020

Send files to customers ( PDF, Doc, Images.. ), they will be notified via email or push notifications. Track when files are downloaded. 

Sent files are automatically saved and accessible in your customer profiles CRM. 

New Broadcast audience - customers who booked for a specific date

July 2, 2020

Send a broadcast message to a new audience, all customers who scheduled a service at some dates.

Auto send a saved reply: New order, 5-star ratings

June 25, 2020

Auto send one of your custom saved reply when a new order is received or when a customer submits a 5-star rating.

Calendars Timeline

View and manage all your events faster. 

Blackbell accounts switcher

May 27, 2020

Switch between your Blackbell accounts.

Payout notifications

May 4, 2020

Track status in real time for bank payouts

You will get notified of each status change via email or push notification

CRM labels

April 14, 2020

Create labels to place your customers into different categories

View customers by labels

Send broadcast messages to segments of customers 

Sell products

April 4, 2020

A simple ‘add to basket’ style product

Customize order flow, online / offline billing

Demand reviews from customers and publish them

CRM: Broadcast your messages to customers - via email or push

Broadcasts are mass communication and marketings messages you can send to multiple users at once.

iOS and Android Push notifications for customers

Jan 24, 2020

Your customers will receive push notifications for for order updates, new message or payments notifications. ( You need to be on marketplace plan and order your app here ) 

Payout to bank account

Jan 24, 2020

You can now withdraw your balance to your bank account.

In Europe (EUR), in United Stated (USD), in United Kingdom (GBP), in rest of the world to 45 countries currencies.

Lock mode

Jan 24, 2020

Force users to create an account or login to view your website

Email Notification for new user signup

Jan 24, 2020

Turn on new user notification to receive an email with the detail of all new user as soon as they register their new account.

Email Notification for events reminders

Jan 24, 2020

Turn on reminder emails about upcoming event booked by your users.

Popups notifications for users

Jan 24, 2020

Your customers will see a real time notification in your website or app for order updates, new message or payments notifications.

Bulk edit pages and service

Jan 24, 2020

Update settings of multiple pages and services at once.

- Change status to DRAFT
- Change status to LIVE- Archive- Delete

- Order Flow
- Auto Chat- Limitation and Billing- Linked Calendar- Alerts- Archive- Delete

New page visual builder 

Jan 24, 2020

New visual builder to easily add content in your pages.

Slot overbooking avoidance

Jan 24, 2020

Never be overbooked again. If 2 users book the same slot, after you confirm one, we will let you know a pending reservation has a conflict.

Blackbell calendar settings automatically disable a slot from accepting new bookings as soon your max number of confirmed orders for this slot has been reached.

Chat hours of operation

Jan 24, 2020

Set when customers can chat or enable Snooze mode to disable chat temporarily.

Hundreds of Templates

Nov 6, 2019

Faster is better, improve your business quickly by loading a service or form template. 

We track each template performance in terms of number of sales, submissions, customers and business satisfaction so our collection is always improving and up to date.

Collect, Save and Organize customer data

Nov 6, 2019

In your forms and services, you can now collect more types of data from your customers.

It is all saved and organized in your orders and customers profiles.

- Dropdown - New
- Checkbox
- Yes / No - New
- Quantity picker
- Upload file - New
- Signature 
- Text Field 
- Number - New
- Email - New
- Phone - New
- Date - New
- Address - New

In addition, for each option, you can add an image and description, and inside a booking step a full section break with more text and image. 

Options images & descriptions 

Nov 6, 2019

For each option, you can add an image and description. 

Inside a booking step, add a full section break with more text and images. 

Auto confirmed orders mode

OCTOBER 17, 2019

You can now set your services and forms to be auto confirmed.

It works like this: 

  • User order a service or submits a form 
  • the related order is automatically confirmed - with a related charge if applicable

Introducing form builder

August 21, 2019

We are excited to introduce the possibility to create fillable forms on your Blackbell app.

We've also enabled you to customize the buttons for order or form submission, with 60 options to choose from.

Examples :

  • Schedule a Gym class ( button: Schedule Now )
  • Register for an event ( button: Register )
  • Notify maintenance ( button: Log Issue)
  • Request more info ( button : Submit )
  • Donate $20 for our cause ( button: Donate )

Customers can now search your services by date

July 23, 2019

Your customers can choose a date on which they want to book a service and they will be presented with the services available on that day - as well as the number of free slots for that service

Pro tips:

1. Add dynamic pricing for your service - more or less expensive depending on calendar dates ( yield )  ( Documentation ) 

2. Use it for both types of calendars: slot ( like example below ) or with day calendar ( check in to check out and room type selection)

Blackbell Mobile apps for iOS and Android

JUNE 28, 2019

With this substantial update, you can now create and manage your website’s content from your app, and so much more. 

Everything Blackbell offers to run your business is now at the tip of your fingers.

Gain the freedom to create, launch and grow your online business with the Blackbell intuitive website builder from your Android phone or tablet - whenever, wherever.

Images, PDF, Videos library

June 13, 2019

All images, PDF and videos you upload are now automatically added to your library so it's easy to use them again in your other pages.

With this change, images load faster in Blackbell.

Improved Blackbell API

June 13, 2019

Easily automate your workflows by integrating Blackbell webhooks API to third party softwares.

Blackbell can send webhooks so you get notified about new orders or when existing order status are changed.

Webhooks include information about the order including: 

  • Order ID
  • Order status
  • Customer name
  • Customer Email
  • Order Price
  • All order options  
  • Scheduled Time

Read More

Translate your website in 35 languages, in one click

February 22, 2019

We have added more languages and now support content in 35 languages :  

"en": "English", "es": "Español", "pt": "Português",  "de": "Deutsch",  "fr": "Français", "it": "Italiano",  "nl": "Nederlands",  "lb": "Lëtzebuergesch", "mt": "Malti", "no": "Norsk", "da": "Dansk",  "fi": "Suomi",   "pl": "Polski", "sk": "Slovenčina", "sv": "Svenska", "hu": "Magyar", "is": "Íslenska", "uk": "Українська", "ru": "Русский", "el": "ελληνικά",  "eu": "Euskara", "ca": "Català", "co": "Corsu", "ga": "Gaeilge",    "hr": "Hrvatski", "cs": "Čeština", "tr": "Türkçe", "ar": "دزيري", "yi": "ײִדיש",   "he": "עִבְרִית",   "hi": "हिन्दी", "zh-CN": "汉字简化方案", "ja": "日本語", "ko": "한국어", "vi": "㗂越"

In addition, we make it possible to translate in one click with Google Translate Neural network, including with rules:

Translate some content ( all content, some pages, some services ) with a rule (outdated , untranslated or all translations)

Auto import Booking.com reservations

DECEMBER 21, 2018

Is your property listed on booking.com ? 

Save your team time and improve your guests satisfaction: automatically invite guests over email to prepare their stay and share their preferences via your Blackbell app.

Automated welcome emails to guests

December 21, 2018

Automatically send a welcome email to guests when their stay reservation is created.

A guest will receive email in his preferred language and will be automatically logged in your Blackbell app to place an order or chat without the need to create an account

Available for host. 
A stay can be created manually by a staff or automatically via booking.com, Protel or Mircros Opera integrations.

Services verified reviews ☆

November 27, 2018

You can now choose to display for each of your services selected reviews received by verified customers.

Display the notation along with the review text.

Manage on mobile

November 20, 2018

This is a huge product release to offer the core Blackbell tools on mobile apps for iOS and Android.

services: view all, create and edit 
homepage: edit 
customers: view, create and send payment link
influencer campaigns: view, create
coupons: view, create
app settings: setup, edit

Download for iOS
Download for Android

Blackbell Score

November 16, 2018

We're thrilled to introduce Blackbell Score.

It measures how well you're doing using Blackbell and how you can improve.

Our data shows that a higher score means bigger sales and happier customers. 
Improve your score to improve your business. It's that simple.


November 5, 2018

We're introducing balances to let you view in real time: 

1. Amount of your balance that available to payout to your Stripe or Transferwise.
2. Amount of balance available soon. It takes 7 days after charge to become available to payout.

Set balance payouts schedule: daily, weekly, monthly or manually. 

Public product roadmap

October 19, 2018

We are proud to announce the launch of our new public product roadmap! 

This roadmap shows you what we'll be up next.

View Roadmap

Services verified ratings ☆

October 15, 2018

You can now choose to display for each of your services the average ratings received by verified customers.

Display the average notation of the service as well at the number of collected ratings. 

Your services get a fresh new look!

October 15, 2018

We have completely refreshed your services / product pages in order to enhance the experience of your customers. 

Pages look nicer...
The header has been redesigned to enhance the top picture and now clearly offers your customers the ability to chat with you (if chat enabled).
You can still add descriptive blocks such has text blocks, picture gallery, maps...

...and the order experience is smoother
The order button will no more leave your customers' eyes! It will always be displayed on a sticky bottom bar!

Our eBook is out!

Oct 5, 2018

“Too much time spent on unprofitable administrative tasks”... sound familiar? This is just one of the problems we find many service businesses are experiencing.

We’ve been speaking to three service businesses about the main challenges they’ve encountered while selling their services online.

Read about their experiences and solutions in our eBook!

Read the eBook

Manage from Android

Sept 17, 2018

You can now access and manage all your Blackbell orders and chats from your Android devices!

Similar to the iOS Blackbell Manage, you can: 
— Manage your orders from anywhere
View and accept customers’ orders, send quotes, collect payments, refund charges
— Chat with your customers on the go
Respond to customers faster via in-app messaging
— Send payment links in one click 
To existing or new customers

Download Android App

Blackbell x Transferwise

Sept 4, 2018

We've made it easier than ever to let you accept payments on Blackbell. 

Simply select your currency and enter your email address to start accepting payments on Blackbell. That's it! 

Allowing online payments is the best way to reduce no-shows, improve operations and easily issue refunds

Learn more

✨Introducing Blackbell Promote✨
August 20, 2018
Learn More →

We are extremely excited to release Blackbell Promote, our new influencer marketing platform that connects influencers to businesses using Blackbell to sell their services & products.

Get rewarded for your creativity by working with brands you like on social media!
Simply join a campaign and start sharing. You’ll earn commissions automatically each time your followers buy from your unique affiliate link.

Use Blackbell Manage app to list your products & services and create influencer campaigns in minutes!

Capture signatures at check-out

July 30, 2018

You can now capture your customers' signatures as part of the order booking flow. 
Simply add the "Capture signature" module as a booking step! 

Another feature to strengthen and streamline your operations. 

Scan customers' receipts. Improve operations.

June 28, 2018

From Blackbell Mobile App, scan a customer's receipt to easily access the related order.
Instantly retrieve order's details, payment status. 

Facilitate the work of your field staff while improving the experience of your customers. 

Learn more

Introducing saved replies

June 28, 2018

Your customers are probably asking the same questions again and again. This means replying to them in the same way again and again.
This is where Blackbell's saved replies really help.

Saved replies shorten your response time while, keeping your responses personalized.

Learn more

Sell from Wordpress

June 14, 2018

Easily sell your services straight from your Wordpress website

  • Install Blackbell Wordpress Plugin
  • Any link to your Blackbell automatically opens as a modal, offering your customers an inline checkout experience
  • Customer can access their cart and orders from a floating icon in all pages

Learn more

Collect recurring payments

May 30, 2018

Blackbell just got even better. 

Now you can set up recurring payments to automatically get paid each month, week, day, or even year. With this new feature, there’s no need to chase down clients, take cards over the phone, or reenter the same info month after month. 

It’s billing made simple. 

Learn more

Blackbell iOS App is here 📣

May 22, 2018

You can now access and manage all your Blackbell orders and chats from your iPhone and iPad.

With the Blackbell mobile app you can:
— Manage your orders from anywhere
View and accept customers’ orders, send quotes, collect payments, refund charges
— Chat with your customers on the go
Respond to customers faster via in-app messaging

Download the iOS app

Get paid instantly with payments links

May 8th, 2018

Blackbell now allows you to generate payment links to request payment for a specific product or service.

Your customers will be notified over email and can add their payment details and process their orders in less than 60 seconds.

Accepting payments from customers is now just a link away.

Learn more

Blackbell "Buy Button" for your website

April 18th, 2018

The new Blackbell Buy Button is a great way to add Ecommerce to any website.You can use it to sell your products & services on your WordPressTumblrSquarespace, on your own self-hosted website, or anywhere else. 

Simply copy paste our JS snippet into your website back-office and let your customers book your Blackbell services in a simple click. 

It only takes a few seconds and you'll benefit from all the features & reliability the Blackbell platform offers: online ordering, secure payments, calendars, order manager...

Learn more

Calendars V2 lets you take day bookings

April 5th, 2018

Blackbell calendars are getting better. From now on, allow day bookings.

Use it for: 

🛌  Resource scheduling
Bed & breakfast, cottages, hotel rooms, houses, apartments, rooms

🚲 Equipment rental
Ski, cars, bikes, computers, technical equipment, pools

🎾 Multi-day event scheduling
Conference, course, fitness center, yoga class, gym

Learn more

Blackbell new plans

March 15th, 2018

We've listened to your feedback and we are excited to present 4 new plans.

Coupons for everybody
Promotional coupons can be a powerful marketing strategy. We wanted to make them available to all. 

Unlimited calendars
No more limits in the way you schedule and manage operations.

More pages & services 
Our new Business plan comes with more pages & services at a much lower price.

Learn more

Meet the Blackbell dealbot for Slack

March 13th, 2018

The old adage goes: Sales success starts with clear and instant communication. This is where Blackbell's new integration with Slack comes into the conversation. 

Get notified on Slack about new orders, new conversations and new customers. Respond to customers super fast from the app you already have open all day.

Learn more

Introducing Blackbell referral program

February 21th, 2018

Blackbell exclusive referral program is on!

For each new paying customer you refer, you will earn 20% of their Blackbell subscription. A business using your coupon code will get 25% off his monthly subscription for 4 months.

You'll get paid instantly and automatically over Stripe, each time a business you referred is charged for his Blackbell monthly or yearly subscription.

Spread the love ❤️

Learn more

Know your customers

February 5th, 2018

The latest Blackbell update gives you the ability to understand your customers so you can make smarter decisions.

Anytime a customer uses your Blackbell platform - visits, chats or orders - his actions are automatically compiled into his profile. 

And good news ! This update will apply retroactively to your existing customers.

Learn more

Blackbell will change the way you schedule

January 19th, 2018

Our new Calendar feature lets you customize times when people can book your services. 
Manage availabilities like a pro
Create simple rules. Setup is easy. Let Blackbell know your availability preferences and it’ll do the work for you.

Display real-time availabilities
Allow instant booking. Control operations.

Define rules to stay in control
Set buffer times before / after events, daily limits, slot limits, min schedule notice

Learn more

Blackbell changelog

January 1st, 2018

Blackbell is starting 2018 with a bang!  On this page, we'll be sharing with you our major new features & integrations. 

Stay tuned 🚀

Useful Links

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