Blackbell will get you to a whole new level in customer service. Chat with your customer sin real-time on the web or on your smartphone with our chat feature. Answer any questions or issues instantly and use saved responses to reply to frequently asked questions. Set the priority of messages to be handled in your inbox, and assign chats to particular team members.
Look at your customer profiles to know exactly who you are dealing with and how to best serve them. Every time a customer uses your Blackbell platform, his actions (visits, chats and orders) are automatically compiled onto his customer profile.
Customers will receive notifications over email or push as per their settings about status of orders, subscriptions, refunds, messages and quotes.
We send the confirmation emails for you and save your valuable time.
Know your customer, tailor your service, give him efficiency and transparency.