Hospitality & Airbnb Rentals

Offering on-demand services before and during stays
Check out our template


Hotels and Rentable Appartments are increasingly becoming a service hub (F&B, wellness, housekeeping, leisure…) and are closely connected to their local area. They all need a platform to smartly gather their entire service offering, both internal and external. 
Hotels also have strong operational specificities (multiple departments) and the question of guest loyalty is key.

Blackbell can help hospitality services upsell their guests, with better customer communication through live chats as well as the establishment of a vibrant local community for their hotel.

More than 200 hotels and rental businesses trust Blackbell to engage with their guests: 

Why Blackbell is right for you


Your directory in one place - easy to update and multilingual. 

Room Booking

Allow your customers to book their room online and manage calendars at your ease.

Services Ordering

Room service, Spa, Housekeeping, Maintenance... All-in-one unified interface. 

Live Chat

Communicate on the go with your customers. Assign chats to team members.

Local Marketplace

Onboard local service providers to offer more services to your guests.


Create services departments. Setup instant alerts & escalation alerts about orders. Invite your team to your platform.

Check out our Hotel Template

Get Online Bookings

Blackbell offers a fast booking experience to your customers while providing you with a workspace where bookings are organised and easily accessible.

Simply create a calendar with the availabilities of your rooms or apartments, and allow customers to choose from your real-time availability when booking a room.

You can ask for any information you require in the booking process with checkboxes, quantity pickers, text boxes and more. For example, you could ask customers to upload a picture of their id for you to save in your system to make the check-in process quicker.

When they have completed all the booking steps, they will be asked to create an account with you and have the option to save their payment details to facilitate further orders. Once they have booked with you, you will see them appear in your customers.

Upsell your Services

Use our bespoke multilingual booking process to upsell services such as room service, airport transfers, laundry, grocery shopping, etc.
A Blackbell website is not only a platform for your customers to safely and swiftly book their stays but also the online portal to all the services you provide, which will greatly enhance their experience with you.

Upsell your room service, airport transfers, laundry, grocery shopping or other services.

Increase customer satisfaction

Generate more positive reviews

Get paid online instantly, generate payment links, quotes to your customers or set up recurring payments for subscriptions.

Stay on top of Everything

Manage on Mobile

Blackbell is entirely available as a mobile app, edit your content, manage your orders and payments and speak to your guests on-the-go, wherever, whenever.

Manage Orders

View and accept clients orders, send quotes, collect payments and refund charges.

Stay up-to-date

Edit your products and services prices, options and information as you go.

Invite your Team

Set up departments and configure notifications so that requests get dispatched to your staff who can execute them while updating the status of the order, which the customer can track.

Chat with clients 

Service your clients with an integrated chat that includes read receipts. Assign chats to team members and create template responses to save time.

Organize your customers

Have your customers’ details, orders, and chat history all in one place so that every team member can stay up to date and know exactly who they are dealing with.

Promote your Hotel or Apartment rental

Blackbell has the potential to make your business grow

SEO: Get a great ranking on search engines with a fully mobile-integrated website and by using our integrated tools. 

Coupons: Create discount codes for your customers, choose their type, amount, and the targeted services and customers. Share these coupons to the audience of your choice via different tools (we recommend our email campaigns) and manage your active and expired coupons on your platform.

Email Campaigns: Select previous customers who have booked your services and send them marketing emails.

Join one of the Marketplaces built on Blackbell: Increase your market reach by placing yourself on a nearby Blackbell Marketplace. Or become a marketplace and onboard local service providers to add them to your platform and increase guest satisfaction.

+6,500 Verified Reviews

★ ★ ★ ★ ★   23 April 2020
We were looking for a tool that contains everything in one. Accounting, customer files, Website, online booking, online classes, online shop,.. - all in one tool and handy to use for both, us and clients. We looked at other softwares but your design and services is much nicer and more our style!

★ ★ ★ ★ ★   22 April 2020
The scheduling platform is easy to use by everyone, thank you!

★ ★ ★ ★ ★   14 April 2020
Very good customer service. Always here to help and answer my questions.

★ ★ ★ ★ ★   12 October 2019
I wanted to let you know that I love blackbell.

★ ★ ★ ★ ★   23 September 2019
Very helpful and "easy to use". Would highly recommend others to use your service too!

★ ★ ★ ★ ★   06 June 2019
Your site is easy to understand and meets the needs of a service seller, unlike some very popular site builders. The site fulfils my need to build a website that represents my brand, its like a live interactive business card.

★ ★ ★ ★ ★   28 May 2019
I needed a seamless way to incorporate my service packs, I found Blackbell and thought it would be a smart way to do it and allow me to stay organized. There’s a 30-day free trial and I couldn’t say no to that. I think I’m hooked; the platform is amazing.

★ ★ ★ ★ ★   03 May 2019
This system is so good! It's so easy

★ ★ ★ ★ ★   18 April 2019
Everyone likes easy and this was very straightforward and customer friendly, no hassle what so ever!

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